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Service area 2026
IT Service & Support
Clear billing for remote support, on-site service, projects and emergencies.
For companies that need fast support, structured project work or technical escalation: remote, on site and in emergencies with transparent billing increments.
All prices are net plus VAT and are benchmark or entry-level prices. Binding offers are created after a joint assessment.
Best for
- workstations, servers, networks and Microsoft 365
- project management and senior administration
- security, incident response and specialist analysis
What this area delivers
- fast support with transparent billing
- scalable technical depth depending on the task
- predictable surcharges for emergencies and work outside regular business hours
IT Service & Support
Service and pricing details
Regular hours & support services
Monday to Friday, 08:30-17:30. Remote work is billed per started 15 minutes; on-site work per started 30 minutes.
| Service | Billing | Net price |
|---|---|---|
| Standard remote support | per started 15 min. | €29.90 |
| Remote support server / network / M365 | per started 15 min. | €39.90 |
| On-site workstation service | per started 30 min. | €59.90 |
| On-site server, network and infrastructure service | per started 30 min. | €74.90 |
| Project management / senior administration | per started 15 min. | €44.90 |
| Security / incident response / specialist analysis | per started 15 min. | €54.90 |
| Minimum remote billing | 15 min. | €29.90 |
| Minimum on-site billing | 60 min. plus travel costs | €119.80 |
Emergency service
| Response target | Net price |
|---|---|
| Next business day | €99.00 |
| Same business day | €199.00 |
| Start within 4 hours | €399.00 |
| 24/7 on-call availability | on request |
Travel costs & surcharges
| Service | Price / surcharge |
|---|---|
| Travel flat rate up to 20 km | €49.00 |
| Travel costs from 20 km | €0.75 / km |
| Travel time | €29.90 / 15 min. |
| outside regular business hours | +50% |
| Sunday / public holiday | +100% |