Service intake
For first classification, complete details and quick forwarding to the right contact.
TMP Networks Support
Get help without searching for long.
Choose your topic, report an incident or request a callback. Your request is captured in a structured way and passed to the service team so you receive clear feedback on the next step.
Direct contact
For urgent cases, you can also reach us by phone at +49 6622 9034997.
Personal contacts
Your enquiry is not stored anonymously.
Real people from the TMP Networks team receive your request, review the next steps and respond with clear feedback.
2 waysincident or callback
clearstructured intake
personalteam follow-up
Personal contacts
Your enquiry is not stored anonymously.
Real people from the TMP Networks team receive your request, review the next steps and respond with clear feedback.
Technical support
For incidents, hosting, network, email and system topics with structured processing.
Callback & consulting
For callback requests, managed IT questions and topics that are easier to clarify personally.
Quick help
How can we help?
The most common requests are pre-sorted so customers get to the right form faster and provide the most important details right away.
Best as incident report
Internet is not working
Router status, location, time and affected devices help us classify the issue quickly.
Open network caseWi-Fi or network unstable
Please briefly describe whether Wi-Fi, LAN or multiple rooms and devices are affected.
Report technical caseEmail or hosting
Domain, email address, error message and time help speed up processing.
Start support caseManaged IT & systems
For managed systems, servers, endpoints or monitoring topics we collect the key details.
Request callbackInvoice, contract or order
Customer, invoice or order numbers help with commercial requests.
Personal consultingNeed consulting
For new projects, managed IT service or a quick assessment, callback is the fastest route.
How it works
From issue to feedback in three steps.
Choose topic
Customers choose the right entry point: report an incident, request callback or check FAQ/downloads.
Send structured details
The form asks for the details needed for fast and reliable classification.
Personal follow-up
Our service team reviews the details, prioritises the request and contacts you with the next step.
Report incident
Open a technical case.
Describe as precisely as possible what is not working. This helps the service team review, prioritise and respond faster.
Request callback
Arrange personal feedback.
Use the callback if your topic is easier to clarify by phone or if you would like advice on Managed IT Services.
FAQ / help articles
Fast answers before submitting.
Short notes help narrow down the issue or submit the enquiry with complete details.
What should I do if the internet is completely down?
Restart the router, check power and cables and test a second device if possible. If there is still no connection, send an incident report with location, time and router status.
Which details help with email problems?
Please include the affected email address, the application used, the exact error message and whether sending, receiving or login is affected.
How do I report a hosting or website issue properly?
Send the affected domain or URL, a screenshot or error code, the time it occurred and whether the problem is permanent or intermittent.
When is a callback better than an incident report?
A callback is useful if the topic needs explanation, covers several areas or if you want advice on Managed IT Service, network, hosting or business internet.
Why do I have to confirm an incident report by email?
The confirmation protects against bot and false reports. Only after the confirmation link has been opened is the ticket marked as verified automatically and considered for the public system status.
When does the public system status change automatically?
Only confirmed and verified incident tickets count. From 5 verified incidents in a technical area the status changes to yellow automatically; with more than 10 verified incidents it changes to red.
Which areas can I select for an incident?
You can select areas such as internet, telephony, email, hosting, shop, Managed IT or other. Only technical incident areas are used for the automatic status display.
What happens after I submit my request?
The ticket is stored in the support system. For incident reports you receive a confirmation email. After confirmation, support can process the ticket and ask follow-up questions if needed.
How can I tell whether the issue is local?
Check whether multiple devices are affected, whether other websites work and whether the router, switch or phone system is reachable. If only one device is affected, the cause is often local.
Should I send passwords or access data?
Please do not send passwords unencrypted through the form. Describe the issue as precisely as possible; if access data is required, support will agree on a secure transfer method with you.